Customer Feedback Form

In an effort to deliver quality pool management and ensure our commitment to exceptional customer service, we seek feedback from our customers to assist us in implementing meaningful change. Please take the time to complete the following feedback form. Your time is appreciated and your patronage sincerely valued by our company.

Name of Facility(s):


Name of Facility Representative:


Contact E-mail

LifeGuards:
Please rate our lifeguards using the following criteria.

Always
Sometimes
Rarely
Are the Lifeguards on time?
Do the Lifeguards clean the pool?

Do the Lifeguards enforce the rules?

Do the Lifeguards greet members and
interact with pool guests?

Are you satisfied with the Lifeguards?
 

Pool Maintenance:
Please rate our service personnel using the same criteria.
Always
Sometimes
Rarely

Are maintenance issues addressed promptly?
Is the pool water clear?

Are pool chemicals properly administered?

Are you satisfied with pool service?


Management:
Please rate our service personnel using the same criteria.
Always
Sometimes
Rarely

Does our office respond to your concerns promptly?
Does our office listen to your concerns?

Do you feel comfortable discussing
your pool concerns with our office?

Are you satisfied with our management personnel?

Comments:
Please use the following space to comment on any aspect of our service. It is especially important for us to gather your comments as they will provide invaluable insight into areas of concern, as well as areas of success. Your time and effort is greatly appreciated.

 

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